Need online help right now ?

Click above picture to chat with us
"Customer Satisfaction Guaranteed"

Customer Care Service Hours

Email : 24/7 hours service
Live Chat : Monday - Friday 08.00 am. - 07.00 pm.(Central time)
                         and Monday - Friday 09.00 pm. - 06.00 am. (Central time)
               and Saturday 09.00 pm. - 04.00 am. (Central time)
Call Center : Monday - Friday 09.00 am. - 07.00 pm. (Central time)

» How to use this page?

We"re determined to provide you the best customer service anywhere on the Internet. In addition to our telephone operators and e-mail inquiry service, we"re proud to announce our Customer Service Agents, an online private chat with one of our Customer Service Agents !

Just Click on this picture above and then let us know what we can do to help. One of our Customer Service Agents will answer you.
 

» What is Live on line help?

Live on line help is the service that allows you to "converse" in real time with our Agents through your computer by typing in sentences that is similar a chat room.
 

» How do I know that customer service is ready to help me or not ?

|Please check the picture that will show you Thaifly.com customer services are online to serve you or not.

• If this picture is shown at the top of this page, it means now Customer Service Agents are online, they are ready to help you.



• If this picture is shown at the top of this page, it means now Customer Service Agents are busy, and they will be back within 1 hour



• If this picture is shown at the top of this page, it means now Customer Service Agents are offline, please leave massage and our Customer Service Agents will take care of your problem when they are available.

 
 

By clicking this picture above , you will be automatically taken to "in line" to speak to our Agent. While you are waiting, you are free to use your computer to run other programs, or even browse elsewhere through a separate browser window. Just be sure to keep the current browser window open and don"t disconnect from the Internet. As soon as the right Agent becomes available a window will pop up and inform you. Then just return to this browser window and start "talking."

Once you are connected, you can enter the text of your chat in the white field at the button of the Chat window. Transmit your chat text by clicking the Send button. You may end your chat session by clicking the close button. Our Agents will answer any question directly, and may occasionally cause new windows to open on your browser to show you information, or to solicit a selection. It is much simpler than it sounds, really-the Agent will guide you through everything. Once you see how it works you"ll like this kind of service !